There was also a large number of patients attending the centres - diverted from under-pressure A&E departments. The report says: "The staffing establishment over the bank holidays was not sufficient and had to be supplemented by additional nursing staff. "The sustained pressure on the staff for the two-day period of 27 and 28 December resulted in the resignation of three members of the nursing staff." The report makes a number of recommendations, including a "powerful and comprehensive education campaign" aimed at stopping the phone lines being jammed with calls about minor ailments. It also calls for Morfa-Doc's entire telephone system to be overhauled before the busy Easter period. Last night, the chairman of Denbigh-shire local health board, Meirion Hughes, said the onus was on local health boards to make the changes clear. He said: "I think we're a transparent organisation with nothing to hide from this, and neither have Morfa-Doc. "It's about us and the GPs getting the message across to the general public, saying 'look, think ahead at Easter time, the doctors are going to be shut for four days.' "It's not just a matter of the service providers increasing capacity for whatever eventuality comes along. "It's about trying to get the message across to the general public, and in order to make that case we can say, this is what happened last time. "This is the first test, and we can look at the lessons we can all learn from that." Morfa-Doc, which grew from a GPs' collective already providing out-ofhours cover, was also contracted to provide a service in the Bala and Holywell areas. It is based at Ysbyty Glan Clwyd, Bodelwyddan, with smaller sites in Llandudno, Ruthin and Cerrigydrudion. | 
